Whose bright idea was it not to allow to get the subscriptions for the whole family?

Will just copy my review from Trustpilot https://nl.trustpilot.com/submitted/review?correlationid=5bb1dea0-ee6d-45cc-9ee0-a3b9b73b55af

Family Hostile Service

I saw some good prices and decided to switch my internet and phone subscriptions for the family from KPN to Odido.

Spent quite a lot of time setting up Internet subscription and mobile one for myself and my wife.

Then wanted to buy 2 phones with subscription for my kids, who have a birthday this week.

And surprisingly found out that I cannot order it. The company literally doesn't want my money. The Support told me that I cannot buy the phones for my kids now as I need to wait a month to buy any more services from them.

Just how stupid and ridiculous can that be? You literally cannot switch to them in one go if you have a family.

Now, I need to cancel Internet and 2 mobile subscriptions, which I was able to do first.

EDIT. Odido reply below is totally false as well. First of all, I didn't get a single Phone credit yet. The 2 subscriptions I did, were sim only. So, it doesn't allow to buy even 1 phone. And I don't need a credit for it, I could pay all in advance.

Secondly, their service doesn't allow me to get a 3rd and 4th sim only anyway. So, as I said, Odido is totally hostile to families and it's not possible to buy their services.

I already ordered the phones from another store. So, Odido just refused to take more than one thousand euros for the phones and also will lose now 5 new subscriptions (4 phone subs + one home internet). Fantastic job. I hope someone from the management will see this. Imagine, how many more customers and money you lose this way.
 

Good morning Aleksandr, first of all I would like to thank you for sharing your review. We appreciate that you chose Odido! From your message, I understand that you want to get a subscription with phone credit for your children, in combination with Samen Unlimited. It is indeed true that you can order one phone credit per month. This is partly due to a credit check we have to perform before you can take out a subscription. However, you may choose to take out Sim Only subscriptions first and apply for a phone credit later. If you have any questions about this, you can contact our Webcare team via Facebook (Odido Netherlands) or X (@OdidoNetherlands). Please also send us a screenshot of your review and, for verification, your phone number, postcode, house number, date of birth and the last 4 digits of your account number. Don't have social media? Then create a topic on our Community (https://community.odido.nl). If you make sure that your email address matches the email address known to us, we can get straight to work for you! Kind regards, Sam from Odido