Skip to main content

Old phone no longer usable and cannot use the authentication app on my new phone for codes, even though I have the same phone number. 

How to resolve?

Any help appreciated.

Hey @Feyire, welcome to our Community! 

Thanks for flagging this. You're right, you can't log in this way. I've converted it to 2FA via SMS on the number we know, ending in 752. It might take a minute out of 15 to convert. Can you log in again now?

Hey @Feyire, welcome to our Community! 

Thanks for flagging this. You're right, you can't log in this way. I've converted it to 2FA via SMS on the number we know, ending in 752. It might take a minute out of 15 to convert. Can you log in again now?

 

Hi @Tommie van Odido,

Thanks for your help.

I can confirm that I received the 2FA code via SMS, and was able to successfully log-in again. 👍

Hi Feyire, on behalf of Tommie, you're very welcome! Good to hear that it works now and thank you for letting us know! 😊

Reageer


ForumvoorwaardenCookie instellingen