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How to cancel my phone number

  • mei 27, 2023 12:07 p.m. UTC
  • 4 reacties
  • 174 Bekeken

Hello,

 

I’m leaving the Netherlands and I would like to cancel my phone number. Could anybody help me with this? Many thanks!

Beste antwoord door eric

Hi @Hongchao , here you can find the possibilities to cancel a subscription.  (Use Google translate). 

The easiest way for you would be to do this online via your my-tmobile portal.

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    4 reacties

    eric
    Super User
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    • ericSuper User
    • Odido Superuser
    • Antwoord
    • mei 27, 2023 12:13 p.m. UTC

    Hi @Hongchao , here you can find the possibilities to cancel a subscription.  (Use Google translate). 

    The easiest way for you would be to do this online via your my-tmobile portal.

    Welkom bij de klant-helpt-klant Community van Odido.
    • Hongchao
    • Auteur
    • heeft eerste post geplaatst
    • mei 27, 2023 12:17 p.m. UTC

    Hi @Hongchao , here you can find the possibilities to cancel a subscription.  (Use Google translate). 

    Thank you Eric! I’m not in the Netherlands right now and I can’t get the online cancellation form. Could you help me with this?

    eric
    Super User
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    • ericSuper User
    • Odido Superuser
    • mei 27, 2023 12:29 p.m. UTC

    No, i can not. I am just another customer.  But the online settings can be accessed from all over the world. Otherwise, make sure you have filled in the details in your forum profile. Than a moderator can take a look next week.

    Welkom bij de klant-helpt-klant Community van Odido.
      Hajar van Odido
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      Hi @Hongchao 

      I can help you with your request. Is your contract term over or would you like to buy off your contract? If you can send me a private message with your 06-number, name, birth-date, address and the last 4 numbers of your IBAN i will be able to check if I can file a cancellation request for you. Please keep in mind there is a one month cancellation period which means your contract will be terminated a month later. 

      Looking forward to your message!

      Neem snel een kijkje in de handige Wiki: https://community.t-mobile.nl/knowledge-base
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