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Subcription Cancellation is not applied

  • June 16, 2026
  • 2 reacties
  • 58 Bekeken

I have a klik en klaar suscription with you. I went to a physica store on May 16 to cancel it because I'd move out of the Netherlands. Then I went back on may 21 to try to cancel the cancellation, as I was planning to stay a bit longer, but they told me it was too late and it was not possible. During this time, I had a problem accessing my account, so I couldn't verify this, and I trusted that the cancellation was still ongoing. On June 8, I called to fix the problem to access to it, I realize the cancellation was actually canceled (I didn't received any email), so during the call I also request to continue my cancellation, and they told me that it was now fixed and that on June 16 I'll receive the partial invoice and cancellation confirmation. Today I checked my account, and there's already the invoice for June, but it's for a full moth instead of partial, and also there's nothing about the current cancellation. I already delivered on Jun 12 in a DHL pI have a klik en klaar suscription with you. I went to a physica store on May 16 to cancel it because I'd move out of the Netherlands. Then I went back on may 21 to try to cancel the cancellation, as I was planning to stay a bit longer, but they told me it was too late and it was not possible. During this time,  I had a problem accessing my account, so I couldn't verify this, and I trusted that the cancellation was still ongoing. On June 8, I called to fix the problem on my account and access to it, I realize the cancellation was actually canceled (I didn't received any email about it), so during the call I also request to keep my cancellation from May 16, and they told me that it was now fixed and that on June 16 I'll receive the partial invoice and cancellation confirmation. Today I checked my account, and there's already the invoice for June, but it's for a full moth instead of partial, and also there's nothing about the current cancellation. I already delivered on Jun 12 in a DHL point the modem wiht the first QR code I received on May 16. Currently I'm not anymore in the Netherlands, and I can't call the contact service as I don't have a SIM to do it. I want to kindly request that you respect my first cancellation and adjust the invoice.

Beste antwoord door Rosita Aguirre Plascencia

Hi ​@Rosita Aguirre Plascencia, let me help! I want to check everything around this situation and what I can do for you. But first, let me check some details. I have just sent you a private message to verify your details. As soon as the verification is complete, we will continue our conversation in this thread. We do this so that a colleague is always available for you. I look forward to receiving your private message!

Thank you so much, one of your colleagues already helped me via Instagram, so the problem is now fixed!

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2 reacties

Cheyenne van Odido
Moderator
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Hi ​@Rosita Aguirre Plascencia, let me help! I want to check everything around this situation and what I can do for you. But first, let me check some details. I have just sent you a private message to verify your details. As soon as the verification is complete, we will continue our conversation in this thread. We do this so that a colleague is always available for you. I look forward to receiving your private message!


Hi ​@Rosita Aguirre Plascencia, let me help! I want to check everything around this situation and what I can do for you. But first, let me check some details. I have just sent you a private message to verify your details. As soon as the verification is complete, we will continue our conversation in this thread. We do this so that a colleague is always available for you. I look forward to receiving your private message!

Thank you so much, one of your colleagues already helped me via Instagram, so the problem is now fixed!