I have a klik en klaar suscription with you. I went to a physica store on May 16 to cancel it because I'd move out of the Netherlands. Then I went back on may 21 to try to cancel the cancellation, as I was planning to stay a bit longer, but they told me it was too late and it was not possible. During this time, I had a problem accessing my account, so I couldn't verify this, and I trusted that the cancellation was still ongoing. On June 8, I called to fix the problem to access to it, I realize the cancellation was actually canceled (I didn't received any email), so during the call I also request to continue my cancellation, and they told me that it was now fixed and that on June 16 I'll receive the partial invoice and cancellation confirmation. Today I checked my account, and there's already the invoice for June, but it's for a full moth instead of partial, and also there's nothing about the current cancellation. I already delivered on Jun 12 in a DHL pI have a klik en klaar suscription with you. I went to a physica store on May 16 to cancel it because I'd move out of the Netherlands. Then I went back on may 21 to try to cancel the cancellation, as I was planning to stay a bit longer, but they told me it was too late and it was not possible. During this time, I had a problem accessing my account, so I couldn't verify this, and I trusted that the cancellation was still ongoing. On June 8, I called to fix the problem on my account and access to it, I realize the cancellation was actually canceled (I didn't received any email about it), so during the call I also request to keep my cancellation from May 16, and they told me that it was now fixed and that on June 16 I'll receive the partial invoice and cancellation confirmation. Today I checked my account, and there's already the invoice for June, but it's for a full moth instead of partial, and also there's nothing about the current cancellation. I already delivered on Jun 12 in a DHL point the modem wiht the first QR code I received on May 16. Currently I'm not anymore in the Netherlands, and I can't call the contact service as I don't have a SIM to do it. I want to kindly request that you respect my first cancellation and adjust the invoice.
Beantwoord
Subcription Cancellation is not applied
Beste antwoord door Rosita Aguirre Plascencia
Hi
Thank you so much, one of your colleagues already helped me via Instagram, so the problem is now fixed!
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