Hello,
As of 3-4 days ago my Kilk & Klaar internet has become unusable. Once every 30 second, it disconnects for about 5 seconds and then reconnects.
The speed is also much much slower than before. The router is in the same position as before and I have also tried a factory reset to no avail.
I have read quite a few posts on this forum indicating similar issues recently.
Are there any known issues? When will this situation be solved?
Beste antwoord door Cheyenne van Odido
Hi
Hi
Which LEDs are on, and what color are they when the speed is low?
Hi,
All LEDs are normally Green, and the WAN led is blue.
When the internet drops, the 5G strength LED starts blinking red for a couple of seconds, then goes back to being green.
If the 5G LED turns red, it indicates that the device currently has no signal or a very weak signal from the radio tower. You may want to try moving the device to a different location — even a few centimetres can sometimes make a noticeable difference in signal quality.
Radio networks are continuously optimized and adjusted depending on network load and conditions in the area. It is possible that one of these adjustments has affected the coverage at your specific location.
If the 5G LED turns red, it indicates that the device currently has no signal or a very weak signal from the radio tower. You may want to try moving the device to a different location — even a few centimetres can sometimes make a noticeable difference in signal quality.
Radio networks are continuously optimized and adjusted depending on network load and conditions in the area. It is possible that one of these adjustments has affected the coverage at your specific location.
Hello,
I have tried moving the router to different positions in my house, but that doesn’t solve the issues.
I’ve read a few posts that describe an issue very similar to mine. I am wondering if these were solved or not. For example:
And this one:
+5Hi
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.