Hello everyone,
I am a very new Odido customer and I'm looking for some advice regarding my first high invoice.
I took my Odido subscription on 13 June. During my June billing cycle, I did not receive any charges for international calls, so I genuinely believed that the calls I had made to India were included in my unlimited calling plan.
It was only when I received my July invoice for €2,302.23 that I realized the calls to India were being charged separately. Until then, I was completely unaware that these calls were outside my bundle and that such high charges were accumulating.
This was a genuine misunderstanding on my part. Since the calls connected successfully and I had not seen any international call charges in my first bill, I assumed they were covered by my plan. If I had known they were chargeable, I would never have continued making those calls.
I sincerely apologize for this mistake. It was never my intention to misuse the service or generate such a high bill. I am a new customer, and this has come as a complete shock. Paying such a large amount would cause me significant financial hardship.
Has anyone experienced a similar situation with Odido? Is there any possibility of requesting a goodwill review or having these charges reduced? I would be very grateful for any advice from the community or the Odido moderators.
Thank you very much for taking the time to read my post. I truly appreciate any guidance or support.
