Skip to main content
Beantwoord

Paid twice for my August invoice

  • okt. 20, 2026 12:23 p.m. UTC
  • 1 reactie
  • 19 Bekeken

Hello!

On September 22 I paid an outstanding amount for two invoices: July 2026 (invoice number 9***) and August 2026 (invoice number 9***) via iDEAL (Revolut bank) email link. I received two confirming email that payment has been received.

However, on October 18 I got a reminder email saying I didn’t pay for August invoice and that I will be charged 15 euro collection cost. So I paid again with iDEAL (through email link).

First of all, how can I get a refund for double paying?

Second, how to handle a “collection cost” if I basically actually paid before I got this email?

 

I couldn’t get to any online refund request pages on the website for me to send a formal refund request for this matter.

 

Thank you!

Beste antwoord door Demy van Odido

Hi, of course you want this resolved, and I’ll get on it right away. I’ll look into this for you! I’ve just sent you a private message through our Moderator account to verify your details. Once verification is complete, we’ll continue the conversation in this topic. We do this so that a colleague is always available to help you. I look forward to your private message!

Bekijk origineel

    1 reactie

    Demy van Odido
    Moderator
    Forum|alt.badge.img+10
    • Demy van Odido
    • Moderator | Mobiel & Internet + TV
    • Antwoord
    • okt. 22, 2026 9:36 a.m. UTC

    Hi, of course you want this resolved, and I’ll get on it right away. I’ll look into this for you! I’ve just sent you a private message through our Moderator account to verify your details. Once verification is complete, we’ll continue the conversation in this topic. We do this so that a colleague is always available to help you. I look forward to your private message!

    Mods beantwoorden geen ongevraagde privéberichten. | Neem alvast een kijkje in onze Wiki! https://community.odido.nl/knowledge-base
    ForumvoorwaardenAccessibility statement