Hello!
On September 22 I paid an outstanding amount for two invoices: July 2026 (invoice number 901639836553) and August 2026 (invoice number 901643357663) via iDEAL (Revolut bank) email link. I received two confirming email that payment has been received.
However, on October 18 I got a reminder email saying I didn’t pay for August invoice and that I will be charged 15 euro collection cost. So I paid again with iDEAL (through email link).
First of all, how can I get a refund for double paying?
Second, how to handle a “collection cost” if I basically actually paid before I got this email?
I couldn’t get to any online refund request pages on the website for me to send a formal refund request for this matter.
Thank you!