Overcharged than the contract

Question

I have taken mobile subscription for odi do from gsmweb.nl. I received the device from odido and also was using the subscription from April 24. But I failed to realize that odido is charging me more than the agreed contract amount by 5euros. (20 euros instead of 15eur after discount)

I called the customer service of odido regarding this and answer I got is; they can't see my contract since its a 3rd party contract and I have to contact them even though Odido is directly charging me from my bank account. Could you help with this?

PS: I asked Odido CS, since they ca n't see my contract why should I keep my subscription for which the only answer is I have to pay fine 😂.

eric · Accepted Answer

The customer care is right. You closed a contract with a retailer and the retailer ordered a subscription at Odido. When the subscription is not correct ordered, they have to set that right.

Imagine that the retailer also received a sales commission based on the type of subscriptions the sell. That will also be corrected when they order the right subscription price for you.

Is the 5 euro not "klantvoordeel "? Some retailers show the proce of a subscription included that discount, but that will only be granted when you really have a fixed internet subscription with Odido.

Niet gevonden wat je zocht?

Meld je aan

Welkom