I changed my subscription for mobile and tried to do it for internet as well (without success so far) from personal to a company one, on my own company. Now, I still get the email that there is an invoice but whenever I go to download the invoice, the link is broken and it says page cannot be found. When I go to odido portal, the account is broken. I still have the two subscription on the account, but my last invoice on the mobile number is from October. How do I get the invoices, since I need them for the finance administraton of the company? Also, how to fix the account? I have now the internet on private and the mobile on company. Ideally both should be on company, but because odido haven't installed the fiber optic still (from August), I cannot make the switch.
No invoices after switching to business
Good morning
I can’t send the invoices by email. What I can do, is disconnect the old 06 number from your current My Odido account. After that, your current My Odido will only show your fixed connection. This is needed because it’s not possible to have a private and a business number in one My Odido environment.
What you can do next, is create a new business My Odido account.
Please note: this needs to be done with a different email address than the one used for your private number. If you don’t have another email address, you can use a handy trick: For example, Demy@odido.nl can become Demy+1@odido.nl. You add ‘+1’ before the @ in your email address. You will receive all emails in the same inbox, but you will have two separate accounts with different usernames.
This may not feel like the most ideal solution, but it is currently the only possible way. Can you please confirm if I can remove the old number from your account?
Good news about Klantvoordeel: this will stay active. Klantvoordeel is linked to your address. If you have multiple subscriptions on the same address, you keep receiving extra MB’s every month and an extra discount. Nice bonus, right? You can find all details and conditions here.
More questions about Klantvoordeel? Take a look at our community page.
+10Good morning
Could you please complete your profile with your mobile number, company name, postcode, house number, date of birth, and the last four digits of the bank account number known to us? Then I can take a proper look into this for you.
Good to know: other community users cannot see these details. You can add the information by clicking on “My profile” at the top right.
Please let me know once you’ve filled in your details!
Good morning
Could you please complete your profile with your mobile number, company name, postcode, house number, date of birth, and the last four digits of the bank account number known to us? Then I can take a proper look into this for you.
Good to know: other community users cannot see these details. You can add the information by clicking on “My profile” at the top right.
Please let me know once you’ve filled in your details!
Thanks for the reply, I updated my profile. Can you please check?
+10Thank you
Do you still need invoices from your private number? Please download them first. I have also sent you a text message with a verification code.
Let me know when I can remove the account and please share the verification code with me. I will take care of it right away.
Thank you
Do you still need invoices from your private number? Please download them first. I have also sent you a text message with a verification code.
Let me know when I can remove the account and please share the verification code with me. I will take care of it right away.
hey Demy,
if you remove this account, you will remove everything for the internet subscription as well where i have a setup ongoing for the fiber connection. This will be also switched to a business once this is done. In the meantime, can I get the invoices in an email at least as attachment, or connect the accoutns somehow?
Also I have customer benefits on the account which I don't want to lose because of keeping the mobile number on company and internet on private, while the internet setup is still ongoing (from August!).
The verification code: 288579
Thanks,
Simona
+10Good morning
I can’t send the invoices by email. What I can do, is disconnect the old 06 number from your current My Odido account. After that, your current My Odido will only show your fixed connection. This is needed because it’s not possible to have a private and a business number in one My Odido environment.
What you can do next, is create a new business My Odido account.
Please note: this needs to be done with a different email address than the one used for your private number. If you don’t have another email address, you can use a handy trick: For example, Demy@odido.nl can become Demy+1@odido.nl. You add ‘+1’ before the @ in your email address. You will receive all emails in the same inbox, but you will have two separate accounts with different usernames.
This may not feel like the most ideal solution, but it is currently the only possible way. Can you please confirm if I can remove the old number from your account?
Good news about Klantvoordeel: this will stay active. Klantvoordeel is linked to your address. If you have multiple subscriptions on the same address, you keep receiving extra MB’s every month and an extra discount. Nice bonus, right? You can find all details and conditions here.
More questions about Klantvoordeel? Take a look at our community page.
+10Hi
I kindly ask you to create a new account again in 30 minutes via: https://t.co/hiKogfXP8J. Please make sure to really wait 30 minutes, otherwise your account may be blocked. Let me know if it worked!
You can create two new accounts: one for your fixed connection and one for your business connection.
If you need help with anything, feel free to let me know!
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