Skip to main content
Beantwoord

Early cancellation of plans


Hi,I have moved out of the Netherlands, and as such I no longer use Odido’s services (4G at home and a mobile plan). As I no longer have funds in my Dutch bank account, it's a hassle to make payments. I would like to cancel my plans early, and pay a lump sum consisting of one month’s notice period and 50% of the outstanding months, as I have seen on this forum that this is a possibility.

Beste antwoord door Waqqas

Hello ​@Norbert Hamar 

In order to cancel your subscriptions you will have to call the customer support, from abroad you can call them on phone number 0031624001200.

Cancellations cannot be done via this community.

Bekijk origineel

4 reacties

Waqqas
Super User
Forum|alt.badge.img+15
  • Odido Superuser
  • Antwoord
  • August 16, 2025

Hello ​@Norbert Hamar 

In order to cancel your subscriptions you will have to call the customer support, from abroad you can call them on phone number 0031624001200.

Cancellations cannot be done via this community.


  • Auteur
  • heeft eerste post geplaatst
  • August 16, 2025

How come others could succesfully cancel their subscriptions with the exact same issue only a couple of months ago on the forums?


I tried calling previously, your colleague has told me that they cancelled the phone plan, and yet I see in the app that the plan is still active.


Waqqas
Super User
Forum|alt.badge.img+15
  • Odido Superuser
  • August 16, 2025

​@Norbert Hamar 

Recently it has changed. Moderators can no longer cancel your subscription via this forum.


eric
Super User
Forum|alt.badge.img+14
  • Odido Superuser
  • August 16, 2025

Could it be that there is always an one month cancellation period?