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Double charged

  • 16 april 2025
  • 1 reactie
  • 19 Bekeken
P

Hello,

 

I was charged twice after manually transferred payment the first time to the account that usually deducts my bill. It is under NL12 COBA 0733 9595 55

Could someone support me to get the money back instead of settling it in the next invoice?

Many thanks!

Beste antwoord door Pharwin van Odido

Hello ​@Peiyun, welcome to our Community! I completely understand that you want the money back, if you have paid double. Let's look at a solution together! I checked your subscription right away and I see that it has been cancelled, is that correct? Indeed, I see that you have made a double payment of € 3,63. This amount is now also shown as credit in your account. It will not be deducted from your next invoice, because you will not receive a next invoice. 

Since your subscription has already ended, the credit amount of €3.63 will be paid out automatically within 4 - 6 weeks. Now I have made a big exception for you and filled out a refund form. You can then expect the amount back from us within 14 days at the latest. I have also sent you a confirmation email about this! 

If there is anything else I can do for you, just let me know!  

 

Bekijk origineel

    1 reactie

    Pharwin van Odido
    Moderator
    Forum|alt.badge.img+8
    • Pharwin van Odido
    • Moderator | Mobiel
    • 3869 reacties
    • Antwoord
    • 17 april 2025

    Hello ​@Peiyun, welcome to our Community! I completely understand that you want the money back, if you have paid double. Let's look at a solution together! I checked your subscription right away and I see that it has been cancelled, is that correct? Indeed, I see that you have made a double payment of € 3,63. This amount is now also shown as credit in your account. It will not be deducted from your next invoice, because you will not receive a next invoice. 

    Since your subscription has already ended, the credit amount of €3.63 will be paid out automatically within 4 - 6 weeks. Now I have made a big exception for you and filled out a refund form. You can then expect the amount back from us within 14 days at the latest. I have also sent you a confirmation email about this! 

    If there is anything else I can do for you, just let me know!  

     

    Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base of start een nieuw topic.

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