Dear Odido Customer Service,
I am writing to make a formal complaint regarding my Odido subscription and the repeated charges that have been deducted from my bank account even after I requested cancellation several times.
I purchased a phone together with an Odido subscription. My subscription period ended in May, and I was not aware that I had to separately cancel the subscription after the contract period ended.
When I received an invoice for June, I immediately contacted Odido by phone and explained that I wanted the subscription to be stopped. I was told during the call that the subscription had been cancelled. However, I did not receive any confirmation email.
Despite this, I received another invoice for July. I then tried to cancel the subscription myself through the Odido mobile app. I received a confirmation stating that my subscription would end on 15 August 2026. However, I have already received another invoice for August, and the app is still showing that new credits will be added within 22 days.
This is extremely concerning because I have now requested cancellation three times, yet charges have continued to be deducted from my bank account.
I therefore request that you:
Immediately stop my subscription and all further charges.
Refund all amounts that have been charged to me from June, July and August, as I had already requested cancellation in June.
Investigate why my cancellation request was not processed when I first contacted Odido.
Confirm in writing that my subscription has been completely terminated and that I am no longer an active customer for this subscription.
Confirm that no further payments, invoices, credits or other charges will be deducted from my bank account.
I have contacted Odido multiple times and have followed the instructions provided to me. It is therefore not acceptable that I continue to be charged after repeatedly requesting cancellation.
Please treat this as a formal complaint and take the necessary steps to resolve the issue and refund the incorrectly charged amounts.
I would like to receive a written confirmation by email once the cancellation and refund have been processed.
Kind regards,
Monika Rahman
