Skip to main content
Beantwoord

Travel & Surf Zone 2 (USA only 5GB)

  • 30 september 2022
  • 2 reacties
  • 609 Bekeken
F

Dear T-Mobile,

 

I am currently staying in NYC using Travel & Surf Zone 2 (USA only 5GB). I’ve noticed that after any metro ride(in which they do not have internet connection), my local provider changes from T-Mobile to AT&T and even though I still have enough data left, they show me pop ups that my data is not working and that I have to top up my data credit; and the disconnection stays until I connect to any sort of wi-fi for around 5 minutes or so, after which the mobile data works normally.

 

I won’t be coming back to the Netherlands until mid January, and so far this has been happening on a daily basis, which I surely do not find ideal happening for next 3 and a half months. Are there anything that T-mobile NL can do about it?

 

Thank you for the support and pardon the English, I deem my Dutch insufficient to discuss such technical problems :)

Beste antwoord door Marciano van Odido

Hey @Fractoluminescence,

First off, so nice to hear that you’re in NYC! How’s it going there? I’m going in December and I’m very excited about it. 😍

I’m happy to hear that your network connection is good when you’re connected to T-Mobile. I’m not sure why you get the pop up about upping your data when you’re on AT&T and how to fix that, but I think I can offer you an easy solution. Are your mobile network settings set to ‘automatic’? If yes, please turn this off. You can manually connect to our T-Mobile network. I believe this will stop your phone from (automatically) trying to connect to AT&T, whenever T-Mobile isn’t available (like in the metro). 

Please let me know if this helped. I’m looking forward to your message, and no worries, your English is fine! 😊

Bekijk origineel

    2 reacties

    Marciano van Odido
    Moderator
    Forum|alt.badge.img+9

    Hey @Fractoluminescence,

    First off, so nice to hear that you’re in NYC! How’s it going there? I’m going in December and I’m very excited about it. 😍

    I’m happy to hear that your network connection is good when you’re connected to T-Mobile. I’m not sure why you get the pop up about upping your data when you’re on AT&T and how to fix that, but I think I can offer you an easy solution. Are your mobile network settings set to ‘automatic’? If yes, please turn this off. You can manually connect to our T-Mobile network. I believe this will stop your phone from (automatically) trying to connect to AT&T, whenever T-Mobile isn’t available (like in the metro). 

    Please let me know if this helped. I’m looking forward to your message, and no worries, your English is fine! 😊

    Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base of start een nieuw topic.
    F
    1 persoon vindt dit leuk
    • F
      Fractoluminescence
    F
    • Fractoluminescence
    • Auteur
    • heeft eerste post geplaatst
    • 1 reactie
    • 13 oktober 2022

    Thank you very much for the help, that was indeed the cause of the problem and after all it was an easy fix!

     

     

    Pharwin van Odido
    1 persoon vindt dit leuk
    • Pharwin van Odido
      Pharwin van Odido

    Reageer


    ForumvoorwaardenCookie instellingen

    Cookiebeleid

    Wij gebruiken cookies om uw bezoekers ervaring te verbeteren en te personaliseren. Ga je akkoord, of ga je door op de website dan ga je akkoord met ons cookiebeleid. Meer informatie.

     
    Cookie instellingen