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Beantwoord

Cancelled services for few months, but still getting charges!

Hi, 

This is very frustrating...

  • I have already moved away from NL for months and have reported this to your customer services.
  • I have ended both Thuis and Mobile subscriptions and accounts, with no new bills showing since January 2022 (see below screenshots).
  • When I moved, I returned the router hardware provided with Thuis via PostNL.

So why am I still getting charged 10,95euros per month?  
 

 

Beste antwoord door Waqqas

Hello @jonycfu 

You have an insurance for your phone with CHUBB verzekeringen so you will have to cancel it via them 

CHUBB verzekering

Bekijk origineel
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    3 reacties

    Waqqas
    Super User
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    • WaqqasSuper User
    • Odido Superuser
    • April 2, 2022

    Hello @jonycfu 

    Have you checked the transaction details in your mobile banking account? Maybe you'll find some more information there.

    Welkom op de Odido community!
    • jonycfu
    • Auteur
    • heeft eerste post geplaatst
    • April 2, 2022

    Hi @Waqqas, 
    Thanks, I checked my banking transaction and it indicates that it is a recurring charge

    Description: CHUBB Verzekering Standaard van uw T-Mobile toestel,

     

    So I can’t quite figure out which service/product it is from T-Mobile…as both mobile and thuis accounts don’t show no billing since January. 

     

    Any clues?

     

    Thanks

    Waqqas
    Super User
    Forum|alt.badge.img+15
    • WaqqasSuper User
    • Odido Superuser
    • Antwoord
    • April 2, 2022

    Hello @jonycfu 

    You have an insurance for your phone with CHUBB verzekeringen so you will have to cancel it via them 

    CHUBB verzekering

    Welkom op de Odido community!
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