Hi, This is very frustrating...I have already moved away from NL for months and have reported this to your customer services. I have ended both Thuis and Mobile subscriptions and accounts, with no new bills showing since January 2022 (see below screenshots). When I moved, I returned the router hardware provided with Thuis via PostNL.So why am I still getting charged 10,95euros per month?

Cancelled services for few months, but still getting charges!

Hi,

This is very frustrating...

I have already moved away from NL for months and have reported this to your customer services.
I have ended both Thuis and Mobile subscriptions and accounts, with no new bills showing since January 2022 (see below screenshots).
When I moved, I returned the router hardware provided with Thuis via PostNL.

So why am I still getting charged 10,95euros per month?

Bladzijde 1 / 1

Hello @jonycfu

Have you checked the transaction details in your mobile banking account? Maybe you'll find some more information there.

Hi @Waqqas,
Thanks, I checked my banking transaction and it indicates that it is a recurring charge

Description: CHUBB Verzekering Standaard van uw T-Mobile toestel,

So I can’t quite figure out which service/product it is from T-Mobile…as both mobile and thuis accounts don’t show no billing since January.

Any clues?

Thanks

Hello @jonycfu

You have an insurance for your phone with CHUBB verzekeringen so you will have to cancel it via them