For about months now I’m trying to fix the problem with paying on Apple App Store using my Odido facture
I have contacted Apple and they say the problem is with Odido and Odido just don’t know what is the problem.
i want open a formal complaint about that issue because is a service offered and I want it use it.
Beste antwoord door Marciano van Odido
Hi Duda, if you've been paying for App Store purchases via your Odido invoice, I completely understand that you would like to keep using it. There are a few reasons why this can occur. And I'm happy to look into it for you. I've sent you a DM via Webcare Moderator. Please reply to me there. Then, we'll do 1 last check before I can look into your account. You might have a barring on third party apps which causes you to not be able to pay via the invoice. Or there could be something else. Either way, you'll soon have more clarity! 😊
+9Hi Duda, if you've been paying for App Store purchases via your Odido invoice, I completely understand that you would like to keep using it. There are a few reasons why this can occur. And I'm happy to look into it for you. I've sent you a DM via Webcare Moderator. Please reply to me there. Then, we'll do 1 last check before I can look into your account. You might have a barring on third party apps which causes you to not be able to pay via the invoice. Or there could be something else. Either way, you'll soon have more clarity! 😊
+9Good afternoon Duda, thanks for your DM. I've sent you a verification code per SMS. Please name this code in our conversation here in this topic. After that I'm allowed to look into your account!
There is nothing wrong with my account
I have contacted Odido before
was escalated to IT support months ago and nobody has find out yet
that’s why I want to make a formal complaint
either this issue is fixed or in will take future action
+9Good afternoon, thanks for the verification code. I've looked into your account and I see an IT case indeed. I see that my colleagues were not able to fix this issue as the issue is likely based on the side of Apple. I'm happy to double check and see if I can find anything.
I've looked, and there are no barrings or reasons for Appstore billing not working for you on our end. Please check the following:
Check the limit
I you could always pay via your bill, but suddenly it's not possible. You may have reached the limit:
Restart and sign in again
Please try to restart your phone. Also try to sign out of your Apple account and then sign back in.
If this still doesn't work, I have to ask you to check out this Apple support page: support.apple.com/en-us/HT201266 or ask Apple for help.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.