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0900 Calls and premium SMS

I have problem, because I have unlocked premium SMS and 0900 calls and still I cant use it.. I have a Message to contact support. Could somebody unlock it for me?

 

Beste antwoord door Pharwin van Odido

Hello ​@Nawoyx, hmmm, that is indeed crazy. As far as I can see, everything is set up correctly from our side and you should receive those text messages just fine. The only thing I can think of is to forward a case for you to our network team. They can then perform a deeper investigation to check if there is nothing unusual to see with your subscription. For this I would like to receive 3 examples provided with a date, time, location and the number with which the SMS was sent. Can you check that and share it with me? This will allow them to investigate it better. Just keep in mind that perhaps the same answer will come up and there is a good chance it is down to the sender. But we can certainly try!

I look forward to seeing your response! 

 

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11 reacties

eric
Super User
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  • ericSuper User
  • Odido Superuser
  • December 7, 2024

You have a payment plan for an invoice? Than these calls are blocked.

Welkom bij de klant-helpt-klant Community van Odido.
  • Nawoyx
  • Auteur
  • is een Top Poster
  • December 7, 2024

So which plan should I take to unlock it? I have unlimited plus atm

eric
Super User
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  • ericSuper User
  • Odido Superuser
  • December 7, 2024

A payment plan is when you can not pay an invoice. If this is not the case, wait for a moderator or call customer care for direct support. This is a forum which can take some time.

Welkom bij de klant-helpt-klant Community van Odido.
  • Nawoyx
  • Auteur
  • is een Top Poster
  • December 7, 2024

All payments are done.. NEXT in 3 weeks

Pharwin van Odido
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Hello ​@Nawoyx, welcome to our Community! I checked your subscription right away and I see that there is no block on Premium text messages and also not for 0900 numbers. 

Did you happen to have rebooted your device? Often this will help! Could you check for me if the software of your device is up to date? You can also reset your phone's network settings. On an Android device you do this in the following way: Settings > General Administration. Then choose Reset and then Reset network settings. If you have an iPhone then do this as follows: 'Settings' > 'General' > 'Transfer or reset [device]' > 'Reset' > 'Restore network settings'.

Also, can you take out your SIM card and put it back in? Maybe then it will work. 

I'd love to hear from you! 

Vanaf 14 januari 2026 ben ik niet meer werkzaam op de community van Odido. Start gerust een topic of vind je antwoord in onze Wiki.
  • Nawoyx
  • Auteur
  • is een Top Poster
  • December 10, 2024

My software is up to date, but I didnt reboot my iPhone never

 

  • Nawoyx
  • Auteur
  • is een Top Poster
  • December 10, 2024

i did everything what You write and still doesnt work

 

  • Nawoyx
  • Auteur
  • is een Top Poster
  • December 10, 2024

And always talking „more information klantenservice”

Pharwin van Odido
Forum|alt.badge.img+9

Hi ​@Nawoyx, I see on our coverage map: https://www.odido.nl/netwerk/dekking that there are no operations or other peculiarities with you. Can you run a cross test on your SIM card for me? Put your SIM card in another device to see if the problem still occurs. This way you can find out whether it's your SIM card or your device. 

I'd love to hear it from you! 

Vanaf 14 januari 2026 ben ik niet meer werkzaam op de community van Odido. Start gerust een topic of vind je antwoord in onze Wiki.
  • Nawoyx
  • Auteur
  • is een Top Poster
  • December 14, 2024

I tried 3 options: iPhone with sim, Samsung with sim and iPhone with eSIM. Everytime same problem..

 

Pharwin van Odido
Forum|alt.badge.img+9

Hello ​@Nawoyx, hmmm, that is indeed crazy. As far as I can see, everything is set up correctly from our side and you should receive those text messages just fine. The only thing I can think of is to forward a case for you to our network team. They can then perform a deeper investigation to check if there is nothing unusual to see with your subscription. For this I would like to receive 3 examples provided with a date, time, location and the number with which the SMS was sent. Can you check that and share it with me? This will allow them to investigate it better. Just keep in mind that perhaps the same answer will come up and there is a good chance it is down to the sender. But we can certainly try!

I look forward to seeing your response! 

 

Vanaf 14 januari 2026 ben ik niet meer werkzaam op de community van Odido. Start gerust een topic of vind je antwoord in onze Wiki.
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