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Beantwoord

SIM not arrived


I requested a subscription with number portability. The portability is done, and I cant use the old SIM anymore, but I didnt receive the SIM yet. So I cant use my phone. How can I solve this? I cant call and the bot chats are useless..

Beste antwoord door Waqqas

@Nicolas Szkwir

If you can visit a nearby T-Mobile shop and explain the situation to them then they can maybe give you a simcard and activate it straight away for you.

Bekijk origineel
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2 reacties

eric
Super User
Forum|alt.badge.img+14
  • Odido Superuser
  • 9478 reacties
  • 3 februari 2022

It feels like sending a new simcard for your subscription is the fastest way forward.

In the chatbot you can ask for “medewerker spreken”

 


Waqqas
Super User
Forum|alt.badge.img+15
  • Odido Superuser
  • 21989 reacties
  • Antwoord
  • 3 februari 2022

@Nicolas Szkwir

If you can visit a nearby T-Mobile shop and explain the situation to them then they can maybe give you a simcard and activate it straight away for you.


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