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SIM card not delivered

  • October 16, 2025
  • 1 reactie
  • 55 Bekeken

I ordered a new SIM card a week ago but it hasn’t arrived. The phone number has already been transferred so I can’t make a call to customer service. I went to Odido shop and they straight up told me to wait and did nothing. I’ve already received an email telling me that the invoice will be sent soon when I haven’t even got my SIM card. I’d like to get a replacement or at least know where it is. What can I do???

Beste antwoord door Waqqas

Hello ​@mx29197 

You should receive the simcard within 4 working days, in the shop they can help you get a new one. You can also try calling the customer support via another phone on telephone number 0800 0092 and explain your situation.

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1 reactie

Waqqas
Super User
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  • Odido Superuser
  • Antwoord
  • October 16, 2025

Hello ​@mx29197 

You should receive the simcard within 4 working days, in the shop they can help you get a new one. You can also try calling the customer support via another phone on telephone number 0800 0092 and explain your situation.