Hello,
I need to escalate an issue that has been going on for a few months.
In summary, I ordered an iPhone with a subscription, and I got and iPad Pro that I did not order.
I had to pay an invoice related to the iPad that was supposed to be reimbursed, until today I only got back part of that invoice. Who can help me solve this, I have all the needed details.
Thank you
Beste antwoord door Pharwin van Odido
Hello
Apologies that the amount has not been paid to date. The amount was credited to your account and is normally paid out automatically within 6 weeks. In this case I have had it resolved faster, by filling out the refund form, so you will receive the amount back from us within 14 days.
If you have not received your refund after 14 days, would you please leave a comment in this topic? Then we can make internal inquiries for you!
If you have any other questions in the meantime, please feel free to ask. I am here for you!
+8Hello
I would like to work with you to solve this as soon as possible. Could you fill in your full name, phone number, zip code + house number, date of birth and the last 4 digits of your known bank account number in your profile and give me a signal when you have done this? Then I can check it with you!
Hello
I would like to work with you to solve this as soon as possible. Could you fill in your full name, phone number, zip code + house number, date of birth and the last 4 digits of your known bank account number in your profile and give me a signal when you have done this? Then I can check it with you!
Hello
My profile is updated. Please let me know if you need more info, I also have the transaction date and the ipad number that I returned if needed.
Kind Regards
+8Hi
I see you returned the iPad to us as soon as possible, very good! Our returns department has received it and discontinued the subscription. I understand very well that you would like a refund for the bill. With the tablet subscription, I see that there is currently a credit processed of € 48.35. I can submit a request to our finance department to have this paid out. Is that the amount you should get back from us?
Feel free to let me know and I'll get right on it for you!
Hi
That would be amazing. I have been going back and forth and finally it lookslke it can be resolved.
Please go ahead and proceed.
Many thanks,
+8Hello
Apologies that the amount has not been paid to date. The amount was credited to your account and is normally paid out automatically within 6 weeks. In this case I have had it resolved faster, by filling out the refund form, so you will receive the amount back from us within 14 days.
If you have not received your refund after 14 days, would you please leave a comment in this topic? Then we can make internal inquiries for you!
If you have any other questions in the meantime, please feel free to ask. I am here for you!
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