41 DAYS WAITING – Ordered in the First Hour of Pre-Orders and Still No iPhone
I want to share my experience with Odido because, after 41 days, I still cannot get a clear answer about my order.
I ordered an iPhone 18 Pro Max 512GB Bordeaux Red on 12 September 2026, within the first hour that pre-orders opened.
Today, 23 October, I have been waiting 41 days — 6 full weeks.
During this period:
- I contacted Odido customer service multiple times.
- I submitted a formal complaint.
- I contacted the Odido Community.
- I contacted Odido through Facebook.
- I repeatedly tried calling the Spuistraat store, but they did not answer.
- I even received a message from Odido saying that my phone was ready for collection.
Because of that notification, I travelled to the Spuistraat store.
When I arrived, I discovered that the device there was an iPhone 18 Pro, not the iPhone 18 Pro Max 512GB Bordeaux Red stated in my contract.
Odido later acknowledged in writing that the pickup notification was incorrect.
Despite all of this, I am still receiving essentially the same answer:
“We are waiting for stock.”
Today I called customer service again. I was told that Odido is waiting for new stock from Apple, and that the employee could not provide me with any further information or help regarding my individual order.
After 41 days, nobody has been able to tell me:
- whether a device has been allocated to my order;
- what my actual position is in the order queue;
- whether the incorrect pickup notification affected my order;
- when the next shipment is expected;
- or even give me a realistic estimated delivery date.
This is what I find most disappointing.
The problem is no longer only the delay. Delays can happen.
The problem is the complete lack of clear information and ownership of the situation.
I ordered during the first hour of pre-orders, waited almost six weeks, travelled unnecessarily to a store because of an incorrect Odido notification, contacted multiple support channels, filed a formal complaint, and I am still unable to get a concrete answer about my own order.
I do not want to cancel my order.
I simply want the iPhone 18 Pro Max 512GB Bordeaux Red that I ordered, and I want Odido to provide a clear and honest explanation of what is happening with my order.
At this point, based on my experience, I would seriously think twice before placing a high-value pre-order with Odido if receiving clear updates and reliable support is important to you.
I hope an Odido moderator can finally investigate this properly and provide a substantive answer rather than another generic stock response.
