iPhone 18 Pro Max 512GB – ordered in the FIRST HOUR of pre-order, still nothing after 39 days
Hello Odido team,
I am extremely frustrated with how my order has been handled and I need someone to actually investigate and escalate this instead of giving me another standard answer.
I ordered the iPhone 18 Pro Max 512GB Bordeaux Red on 12 September 2026, within the FIRST HOUR that pre-orders opened.
Today is 21 October.
That means I have now been waiting 39 days — 5 weeks and 4 days — despite placing my order in the very first hour of pre-orders.
And I STILL do not have my phone.
I do not even have a concrete delivery date.
During these 39 days, I have contacted Odido customer service repeatedly. Unfortunately, the responses have been extremely unhelpful. Every time I contact customer service, I essentially receive the same generic answer:
“We are waiting for stock.”
Nobody can tell me when my device will arrive, whether a device has been allocated to my order, where I am in the outstanding-order process, or anything meaningful about what is actually happening with my order.
I have also repeatedly tried calling the Odido Spuistraat store in The Hague, but the store does not answer the phone.
To make matters worse, I previously received a notification telling me that my device was ready for collection. I travelled to the Spuistraat store, only to discover that the available device was an iPhone 18 Pro, not the iPhone 18 Pro Max stated in my contract.
I have already contacted customer service multiple times and I have already submitted a formal complaint.
Still, no solution.
I find it very difficult to understand how someone who ordered within the first hour of pre-orders can still be waiting more than five weeks later without even an estimated delivery date.
I do NOT want another generic “waiting for stock” response.
I also do NOT want to cancel my order.
I want the exact iPhone 18 Pro Max 512GB Bordeaux Red that I ordered.
Could an Odido moderator please actually investigate my order internally and escalate this to the appropriate team?
I specifically want to know:
- Has a device been allocated to my order?
- What is the actual internal status of my order?
- Why has an order placed within the first hour of pre-orders still not been fulfilled after 39 days?
- Can the exact device be sourced from another Odido store or available stock?
- When can I realistically expect to receive my device?
I am happy to provide my order number and verification details privately.
After 39 days of waiting, repeated contacts with customer service, an incorrect collection notification, an unnecessary trip to the store, a store that does not answer the phone, and a formal complaint, I believe it is reasonable to expect an actual investigation and a concrete answer.
Thank you.
