Fout met verlengen en betalen

Hello ​@SnelPaard 

And if you check your banking app the amount hasn't been paid and you see nothing new in your Odido account when you click on abonnement?

Yes, no charges on my bank account. I can see Nieuw subscription beside the Huidig. However, I don’t see any option on how to pay for it.

Hi Snelpaard, nice to see that you're staying with us! Did everything go well now with the e-mail and the payment link? 😄

Yes, the email and payment went through. Now just waiting for the delivery. Thank you!

Good morning, that's good to hear! I hope you have your new phone soon and I hope that you will love it! 😄

I have the exact same issue

Hi ​@Biohazardhc, nice to see that you're staying with us with your renewal! I've sent you a DM via Webcare Moderator. Please reply to me there with the requested information. I'm happy to look into your order and see what we can do! 😊

Hi Marciano,

Just replied 

Good morning, thanks for the reply. I saw that there was a mistake in the 06-number. There was 1 digit too much somewhere. Can you please check the phone number and send me the correct one? Then I can look into it!

Done 

Ik heb precies hetzelfde ? Heb een nieuwel link gekregen maar daar staat dan probeer het over 1 uur nog eens . Inmiddels een dag verder . Gaat mijn bestelling door ? 
 

Het betaalverzoek is in behandeling of afgebroken. Over een uur kunt u het nog eens proberen.

dit staat dan op de website 

Hi ​@Biohazardhc, thanks for sending me the correct phone number. I've just sent you a verification code per sms. Please give me this code here in this topic. Then, I can look into your account and help you further!

663298

Hoi ​@tomvg9, leuk dat je (nogmaals) voor ons hebt gekozen voor je nieuwe abonnement! Ik heb je zojuist een DM gestuurd via Webcare Moderator. Reageer je daar op me? Daarna doen we nog 1 check en dan kijk ik graag wat ik kan vinden!

Thanks, but like I said to one of your colleagues I just want to cancel the order

Good morning ​@Biohazardhc, and apologies for the inconvenience! Of course, we would have preferred the order to be completed correctly. However, it isn’t possible to cancel your order via this channel.

You can only do this by calling our cancellations department on 0800-7123 (if you’re abroad, call +31 6 2400 1200). They’re available Monday to Friday from 8:00–20:00 and on Saturdays from 9:00–17:30. My colleague will be happy to help and can cancel the order for you.

Let me know if it worked!