Bestelling ophalen

Hi,
Same issue, on top of that I have reset  my old cell phone and deleted all data so I lost the eSIM thereby as well I could not receive SMS, I couldn’t login to Mijn Odido on the PC due to the 4 digits code.

bestelnummer 226462227

Warm Regards, Kumait.

Hello ​@Kumait welcome to our Community! I took a look at your order right away and I see you chose the Apple iPhone 16 Pro Max 256GB Black Titanium, good choice! Please note that the device must be ordered from our logistics center and it may take up to a few days before you can pick it up in our store. You will receive a text message from the store when it is ready for you to pick up. I see a note has been made to send an email to you. I expect that one of these days you can expect the email to pick up your new device at our store! 

If you have any other questions, feel free to let me know. For now, I wish you a very Happy New Year! ✨

Happy New Year! dear Pharwin , & super thanks 4 ur prompt reply.
Luckily I just picked it up.
warm regards, Kumait.

​@Kumait Very nice! I wish you lots of fun with your new phone and a beautiful, happy and healthy 2025! 😄

Dear Pharwin ,

I apologize for bothering you.

I need your help regarding the transfer options, which rely on data from my old device. I have already deleted and erased all content and settings on my previous cellphone, including the eSIM. I was expecting to receive a QR code either in the package or via email today.

Unfortunately, I have been out of coverage since last Friday, and most apps require verification via SMS beyond iCloud.

Could please send me an email with the QR code or a manual setup code? of course not tonight or tomorrow. Hopefully as quickly as possible.

Thank you in advance. Kumait.

Hi ​@Kumait ,

There are no moderators anymore and tomorrow maybe also a very limited amount. So, prepare for the worst that this can take another day before Pharwin can respond.

Hello ​@Kumait no apologies needed, I am happy to help you! First of all, best wishes for the new year. In your order, I see that you have completed an Renewal. With a renewal you do not receive a new eSIM/physical SIM card. You can use your current SIM card or transfer your eSIM to your new iPhone. 

No worries, I can order a new eSIM for you and send it by mail. Can I set that up for you? Or in the meantime, had you already stopped by one of our stores, where my colleagues can immediately provide you with a new eSIM and also help you with activation? 

I'd love to hear from you! 

Hello

Hello Pharwin, I thought so. but I have got no physical SIM card at all , although I was told in the shop it is already include and within the box. Yes pleas eSIM by mail is the best prompt solution please.
look forward to as quickly as possible. have a nice day further.

Would you please order me a new eSIM for the 06 same of mine and send it by mail!

Hi ​@Kumait, no problem! I just ordered a new eSIM for you and sent it to you by email. You can activate the eSIM with iDIN (bank verification). 

Will you let me know if that works? If not, I can help you with that! 

Dear Pharwin, as mentioned at the very begening I can not log to Mijn Odido other wise I would not have any issue. 
​@Pharwin van Odido 

​@Kumait Did you recieved the e-mail? Can you scan the QR-code? Then I can activate the new eSIM for you! 

I can't use iDIN the account
also my  (online banking and mobile App need verification via SMS 06)

​@Kumait No problem! Just let me know when you scanned the QR-code from the new eSIM. Then I can activatie this one for you! 

Yes I already did
would you activatie it please 
​@Pharwin van Odido 

YES

YES!

​@Kumait I just activated the eSIM for you. Can you restart your phone? Then it should work! 😄

Done , 🙌🏼.
Thanks dear it works finally. 

​@Kumait Nice and you're welcome! If there's anything else we can do for your, just let us know. For now have a great day and enjoy your new iPhone! 🤩