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Tmobile Home Internet- Regarding Bills

  • January 23, 2019
  • 1 reactie
  • 246 Bekeken
  • cjk622
  • heeft eerste post geplaatst
Hello,

I have just taken a look at the previous bill for Internet costs.

The problem is that I have been charged through the period 17 DEC to 31 DEC(13,55euros).

However, I have not been able to use the internet until 27 DEC when KPN came to fix the lines.
I have already spoke about this matter over the phone and was told that I won't be charged for the period that I did not have internet connection.

Please check on this and solve this problem for me.

Thank you so much!

Beste antwoord door Piotr

Hi cjk622,

I'm sorry for the late reply! Apparently your message didn't get into our inbox. Do you still have issues with this problem above? If so, could you please send me a DM with your postal code, house number, birth date and the last four digits. Then I'm gonna help you as soon as possible!
Bekijk origineel

    1 reactie

    Piotr
    • Piotr
    • Voormalig T-Mobile Thuis moderator
    • Antwoord
    • February 12, 2019
    Hi cjk622,

    I'm sorry for the late reply! Apparently your message didn't get into our inbox. Do you still have issues with this problem above? If so, could you please send me a DM with your postal code, house number, birth date and the last four digits. Then I'm gonna help you as soon as possible!
    Vanaf 14-08-2020 ben ik niet meer werkzaam als moderator voor de magenta Community. Mijn oud collega moderators helpen je graag verder!
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