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Slow internet, mechanic underway

  • October 15, 2020
  • 3 reacties
  • 121 Bekeken

My internet is not working. The speed that should have been 100 Mb for the last two months is 4-5 Mb.

Beste antwoord door Sander

Hi @SeyyahKid,

I see you rang our customer service and an appointment with a technician has been made. Will you keep us informed?

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3 reacties

TAVL
Super User
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  • TAVLSuper User
  • Superuser
  • October 16, 2020

Good morning @SeyyahKid,

That's not how it is how it is supposed to be. I have some questions to try to track down the cause of the problems. As fot that:

  • Which type of internet did you subscribe (fiber, DSL)?
  • Which type of router do you have?
  • How did you measure your speed; WIFI of connected?
    • If by WIFI try connected as well.
    • If by WIFl did you perform these steps?
  • Did you restart the router and in case of fiber the media convertor as well?
  • Did you do a factory reset on the router? 

The last two might be needed after network maintenance.

-klant helpt klant-
Sander
  • Sander
  • Oud-Moderator
  • Antwoord
  • October 19, 2020

Hi @SeyyahKid,

I see you rang our customer service and an appointment with a technician has been made. Will you keep us informed?

Vanaf eind januari 2023 ben ik niet meer werkzaam als Moderator op de Community. Voor vragen kan je bij één van de huidige Moderators terecht!
  • SeyyahKid
  • Auteur
  • heeft eerste post geplaatst
  • October 20, 2020

Hi,

First of all thank you for your answers and help. The problem still persists and I have an appointment for it, I hope the tech support team will fix this problem.

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