Good morning @SeyyahKid,

That's not how it is how it is supposed to be. I have some questions to try to track down the cause of the problems. As fot that:

• Which type of internet did you subscribe (fiber, DSL)?
• Which type of router do you have?
• How did you measure your speed; WIFI of connected?
  • If by WIFI try connected as well.
  • If by WIFl did you perform these steps?
• Did you restart the router and in case of fiber the media convertor as well?
• Did you do a factory reset on the router? 

The last two might be needed after network maintenance.

Hi @SeyyahKid,

I see you rang our customer service and an appointment with a technician has been made. Will you keep us informed?

Hi,

First of all thank you for your answers and help. The problem still persists and I have an appointment for it, I hope the tech support team will fix this problem.