Hello,
I haven’t received further email about returning of the equipment after cancelling the contract. Would you please support me in this regard?
User: ONN18263
Regards
Beantwoord
Return of modem device
- is een Master Poster
Beste antwoord door soepkip67
Hello
Than you can do it this way:
Go to a DHL ServicePoint ( DHL Parcel)
Insert a note with your address in the box. Indicate at the DHL ServicePoint (DHL Parcel) that the package should be sent to Odido. The ServicePoint can then send the package without a return number or QR code. You can provide your email address at the DHL ServicePoint, and they will send you delivery updates by email.
You don't need a QR code .
+15- Odido Superuser
Hello
Have you received a confirmation of the cancellation? Maybe you can call again to reconfirm?
- is een Master Poster
Yes, I received confirmation email but still waiting for instructions for returning of equipments. So, please advise how to do it? I called the call center and no action taken.
+15- Odido Superuser
Which modem/router do you have?
The Draytek, Huawei or Zyxel-T50 doesn't have to be returned.
+15- Odido Superuser
you will receive the email once your subscription has ended so after the one month cancellation period.
- is een Master Poster
I will not be at home after cancellation, so please let me know how to return it closer to my end date?
+15- Odido Superuser
In which date was the cancellation submitted? 30 days later the subscription stops and than you'll have to return the router.
You mean you are going abroad? On which date?
- is een Master Poster
Yes, that’s why I would like to return the modem device before departure.
+11- Odido Superuser
Hello
This is a how to return the modem, according to Odido:
The environment and sustainability are top priorities at Odido. That's why we don't send return boxes, but luckily you can easily do it yourself. Are we expecting equipment back? Then get an old (shoe) box out of the closet or use the installation box from your new provider. You can also pick up a free box at a supermarket, for example. Plenty of possibilities, get creative! We've sent you a QR code/label by email. You can scan the label with your mobile phone at a DHL Parcel ServicePoint (Please note: returns are not possible at a DHL Express ServicePoint). Can't scan the label with your mobile phone? Insert a note with your address in the box. Indicate at the DHL ServicePoint (DHL Parcel) that the package should be sent to Odido. The ServicePoint can then send the package without a return number or QR code. You can provide your email address at the DHL ServicePoint, and they will send you delivery updates by email.
+11- Odido Superuser
- Antwoord
Hello
Than you can do it this way:
Go to a DHL ServicePoint ( DHL Parcel)
Insert a note with your address in the box. Indicate at the DHL ServicePoint (DHL Parcel) that the package should be sent to Odido. The ServicePoint can then send the package without a return number or QR code. You can provide your email address at the DHL ServicePoint, and they will send you delivery updates by email.
You don't need a QR code .
- is een Master Poster
Shall I wait your email a couple days more before sending it myself?
+11- Odido Superuser
Hello
I don't think you even know what you want.In the beginning, you wanted it as soon as possible, and now you want to wait again.It's entirely up to you what you do now.Good luck!
- is een Master Poster
I said that I will not at home after 19 September (cancellation date) so we still have time if you are willing to send me QR code before 19 September.
+11- Odido Superuser
Hello
I'm an Odido customer, just like you.
You now know how to return the equipment. So, good luck again.
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