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Pakket onderweg problem

  • nov. 10, 2023 2:38 p.m. UTC
  • 4 reacties
  • 67 Bekeken

Hi, 
 

I could not use my home internet, which I ordered on July 15, due to problems with the address and technical issues, but I have been using my home internet since September (or August), but I have not received an invoice for home internet yet, and when I check the subsribtion status, today the message 'On the way and installing' appears. But this is not true. So my internet is working ,ev and though problems sometimes occur, I have been able to use my internet for 3 months and I want to pay the fee for this 3-month period (it should be 90 euros).

Can you check if there is a problem in the system?
Kind regards

Beste antwoord door Ishana van Odido

Hi @MFurkanKaya, thank you for contacting us! I checked immediately and the technician has been sent since July 25, but they cannot reach you to make an appointment. I have now sent another email and text message to make an appointment with Guidion for your installation. This should turn out fine! 😊 Greetigs, Ishana

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4 reacties

Ishana van Odido
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  • Ishana van Odido
  • Oud-Moderator
  • Antwoord
  • nov. 11, 2023 10:53 a.m. UTC

Hi @MFurkanKaya, thank you for contacting us! I checked immediately and the technician has been sent since July 25, but they cannot reach you to make an appointment. I have now sent another email and text message to make an appointment with Guidion for your installation. This should turn out fine! 😊 Greetigs, Ishana

Per 11 september 2025 niet meer werkzaam bij Odido.
    • MFurkanKayais een Master Poster
    • Auteur
    • is een Master Poster
    • nov. 11, 2023 1:12 p.m. UTC

    Dear @Ishana van Odido ,

    Thank you for your attention, but the problem is not with the internet, so I do not have a technical problem. The problem is that although I have been able to use the internet for 3 months days since August 10th (Or a date between 10-20 August)approximately, but I have not received an invoice for 3 months, it says "packet onderweg" in the bestelling status, but this is not true, I can use the internet and I want to pay for my 3 months of usage. But i didnt receive any invoice so far for home internet.

    Jason van Odido
    Moderator
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    • Jason van Odido
    • Community Manager
    • nov. 12, 2023 2:03 p.m. UTC

    @MFurkanKaya I'll make sure your connection is completed in our processing system. This incomplete order hinders the billing sub-system and prevents an invoice from being sent. Sorry for the inconvenience. This should be fixed next week!

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      • MFurkanKayais een Master Poster
      • Auteur
      • is een Master Poster
      • nov. 12, 2023 8:04 p.m. UTC

      Thank you @Jason van Odido . I will let you guys know if the problem is still going on

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