Hello,
I have an issue with packet loss.
It started around 2 weeks ago, first it started in the evenings and night, now it’s almost constant.
I tried contacting support via app, but the chatbot is completely useless.
I tried calling but got connected to a person that spoke very little English. My computer-Dutch isn’t that good, so it was quite difficult for me to explain everything. He promised someone will call me back, but so far nobody did.
This is my current ping with the packet loss:
To make sure it’s not an issue with my router, I was pinging 192.168.178.1 the whole time and there was 0 latency.
This is the log from my router:
My current setup is everything connected via wired internet → Unifi UCG Fiber → Odido-glasvezel converter.
I tried rebooting both the Unifi router and Odido converter and nothing helped. When touching the converther, I can feel it’s warm, but not very hot.
