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No LAN connection on ONT after power outage

  • December 8, 2025
  • 3 reacties
  • 154 Bekeken

Today I had some work done in my meterkast, during which the internet was powered off. 


After the work was finished, the Internet connection stopped working: the PON LED on the Huawei device is always on, but the 10G LAN doesn’t turn on. Of course, I’ve tried turning the devices on and off in different combinations and using alternative cables between the Huawei and the router.  


After browsing the community, I found out that it is very likely a defect in the PON device. 


How can I arrange for that to get fixed? Thanks!

 

 

Beste antwoord door AlexeyK

I ended up calling Odido Tech Support, and a technician from Guidion came over the very next morning. 

The problem was indeed with the ONT device/media converter.

It was replaced, and everything works fine now. 

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    3 reacties

    Waqqas
    Super User
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    • WaqqasSuper User
    • Odido Superuser
    • December 9, 2025

    Hello ​@AlexeyK 

    Is the ONT connected to the blue WAN port of the router? Fill in all the privé fields in your community profile so a moderator can send a technician.

    Welkom op de Odido community!
    • AlexeyK
    • Auteur
    • is een nieuwe Poster
    • December 9, 2025

    Hello ​@AlexeyK 

    Is the ONT connected to the blue WAN port of the router? Fill in all the privé fields in your community profile so a moderator can send a technician.

    Hello ​@Waqqas,

    Thanks for your reply!

    Yes, the ONT is connected to the blue WAN port with the stock yellow cable, as it was. 

    I’ve populated all the fields in the profile. 

    • AlexeyK
    • Auteur
    • is een nieuwe Poster
    • Antwoord
    • December 10, 2025

    I ended up calling Odido Tech Support, and a technician from Guidion came over the very next morning. 

    The problem was indeed with the ONT device/media converter.

    It was replaced, and everything works fine now. 

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