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Beantwoord

No internet since Friday

  • October 17, 2026
  • 7 reacties
  • 47 Bekeken

Hi, I have a fiber connection in Zaandam and internet has been out since yesterday morning. The ONT has the red "Alarm” indicator.

 

It’s visible in https://www.odido.nl/storingen-en-onderhoud but no updates on when it will be resolved. It’s been 24 hours since, is it possible to get an update? 

Beste antwoord door Cheyenne van Odido

Hi ​@ozycomm, thank you very much! I just credited this period for you. You will receive an e-mail confirming this and you will see the credit on the next invoice of November!

Bekijk origineel

7 reacties

eric
Super User
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  • ericSuper User
  • Odido Superuser
  • October 17, 2026

In the weekend there is not a lot of moderators. Call customer care to see if they can give you an unlimited mobile data voucher for a BEN or Odido simcard.

Welkom bij de klant-helpt-klant Community van Odido.
Cheyenne van Odido
Moderator
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Hi ​@ozycomm, hopefully this is already solved! If you still need my help, I am here for you.  I just sent you a private message through our Moderator account to verify your information. Once the verification is complete, we’ll continue our conversation in this topic. We do this to ensure that a colleague is always available to assist you. I look forward to your private message! 

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
  • ozycomm
  • Auteur
  • heeft eerste post geplaatst
  • October 21, 2026

Hi ​@Cheyenne van Odido 

Thank you, the outage is resolved.

 

I’ve sent the private message to verify details. Could you send me the form to request compensation?

Waqqas
Super User
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  • WaqqasSuper User
  • Odido Superuser
  • October 21, 2026

Hello ​@ozycomm 

There is no form for compensation but ​@Cheyenne van Odido can arrange a compensation for you manually.

Welkom op de Odido community!
Cheyenne van Odido
Moderator
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Hi ​@ozycomm, that is good to read! Ofcourse I will arrange the credit for you. I just sent you an email with a verification code. That way, I can be sure it's really you. Can you share this code in this topic? I'll get back to you as soon as I can!

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
  • ozycomm
  • Auteur
  • heeft eerste post geplaatst
  • October 23, 2026

Hi ​@Cheyenne van Odido , thank you: 8322574

Cheyenne van Odido
Moderator
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Hi ​@ozycomm, thank you very much! I just credited this period for you. You will receive an e-mail confirming this and you will see the credit on the next invoice of November!

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
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