Beantwoord

No internet since Friday

4 dagen geleden
October 17, 2026
4 reacties
32 Bekeken

ozycomm
heeft eerste post geplaatst

Hi, I have a fiber connection in Zaandam and internet has been out since yesterday morning. The ONT has the red "Alarm” indicator.

It’s visible in https://www.odido.nl/storingen-en-onderhoud but no updates on when it will be resolved. It’s been 24 hours since, is it possible to get an update?

Beste antwoord door Cheyenne van Odido

Hi @ozycomm, hopefully this is already solved! If you still need my help, I am here for you. I just sent you a private message through our Moderator account to verify your information. Once the verification is complete, we’ll continue our conversation in this topic. We do this to ensure that a colleague is always available to assist you. I look forward to your private message!

Bekijk origineel

+14

eric
Odido Superuser
4 dagen geleden
October 17, 2026

In the weekend there is not a lot of moderators. Call customer care to see if they can give you an unlimited mobile data voucher for a BEN or Odido simcard.

Welkom bij de klant-helpt-klant Community van Odido.

Like

+5

Cheyenne van Odido
Moderator | Internet + TV
Antwoord
1 dag geleden
October 20, 2026

Hi @ozycomm, hopefully this is already solved! If you still need my help, I am here for you. I just sent you a private message through our Moderator account to verify your information. Once the verification is complete, we’ll continue our conversation in this topic. We do this to ensure that a colleague is always available to assist you. I look forward to your private message!

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base