Skip to main content
Beantwoord

No internet, red LOS flashing

K

Hi, there has been no internet connection in my house since Wednesday. The PON light is off and the LOS light keeps blinking on the huawei xgs-pon.

I called customer service but the guy just kept me on hold for 40 minutes before transferring me to someone who is in an unrelated department and couldn’t offer any help.

Could someone look into it and fix my internet?Thank you.

Beste antwoord door Cheyenne van Odido

Hi ​@kai197923, I am sorry to read this. I am here for you and we will get this fixed ASAP. Thank you for reaching out!

I can see right away that you don't receive a signal. What I did right away, is make sure that you can make an appointment with Guidion. I can't fix this from here, but the technician will fix this on location. Please make an appointment with them. 

What you can do, just to check, is gently press the patch cable on the ONT, to make sure it is properly connected. This could be the fix. If it doesn't work, please make the appointment!

Bekijk origineel

7 reacties

Cheyenne van Odido
Moderator
Forum|alt.badge.img+5
  • Cheyenne van Odido
  • Moderator | Internet + TV
  • 2678 reacties
  • Antwoord
  • 29 maart 2025

Hi ​@kai197923, I am sorry to read this. I am here for you and we will get this fixed ASAP. Thank you for reaching out!

I can see right away that you don't receive a signal. What I did right away, is make sure that you can make an appointment with Guidion. I can't fix this from here, but the technician will fix this on location. Please make an appointment with them. 

What you can do, just to check, is gently press the patch cable on the ONT, to make sure it is properly connected. This could be the fix. If it doesn't work, please make the appointment!

Cheyenne van Odido
Moderator
Forum|alt.badge.img+5

Hi ​@kai197923, at this moment I get an error when wanting to send a technician. I am fixing this, give me a moment

K
  • kai197923
  • Auteur
  • is een nieuwe Poster
  • 3 reacties
  • 31 maart 2025

​@Cheyenne van Odido Hi, is there any update on scheduling a technician?

Tommie van Odido
Moderator
Forum|alt.badge.img+10
  • Tommie van Odido
  • Moderator | Internet + TV
  • 13720 reacties
  • 1 april 2025

Hey ​@kai197923, I immediately went to check for you and see that a mechanic is already scheduled for the 7th! After that, would you give me a feedback if it's resolved? Thanks in advance. 

Life is too short to drink bad wine! Alleen een privébericht sturen als hier om gevraagd wordt.
K
  • kai197923
  • Auteur
  • is een nieuwe Poster
  • 3 reacties
  • 1 april 2025

​@Tommie van Odido Hi, I got a call this morning from odido saying that there is a technician around my neighborhood and he can come and take a look for me at 4pm, unfortunately the technician did not show up. I hope this means the appointment we originally agreed on, 7th of April, still stands.

K
  • kai197923
  • Auteur
  • is een nieuwe Poster
  • 3 reacties
  • 8 april 2025

​@Cheyenne van Odido ​@Tommie van Odido 

Hi guys today the technician came by and solved the internet issue, now everything is working again. Thank you for your support. 
Since there was no internet from 26th of March to 7th of April, I assume I will get a compensation for this period?

Teresa van Odido
Moderator
Forum|alt.badge.img+5
  • Teresa van Odido
  • Moderator | Internet + TV
  • 4175 reacties
  • 9 april 2025

​@kai197923 Amazing! Great to read that the connection has been restored. Of course, I will immediately make the arrangements so that you’ll be compensated for this time. 

You will receive an e-mail confirmation about this, and the compensation will automatically be deducted from the next bill.

Please let me know if you have any questions, or if I can help you with anything else. I’m always happy to assist! 

Neem alvast een kijkje in onze Wiki! https://community.odido.nl/knowledge-base

Reageer


ForumvoorwaardenCookie instellingen

Cookiebeleid

Wij gebruiken cookies om uw bezoekers ervaring te verbeteren en te personaliseren. Ga je akkoord, of ga je door op de website dan ga je akkoord met ons cookiebeleid. Meer informatie.

 
Cookie instellingen