Internet and Wi-Fi are not working since 18:00 on 25/03/2020.
I have restarted my modem multiple times.
Postcode is XXXX
Thanks
Moderator edit: please don’t add personal info in a public post, cheers!
Beantwoord
No internet or wifi
Beste antwoord door Jason van Odido
Hi, thanks for your message. To ensure that we can keep everyone well-informed, we have created a central topic around the connection problems. Here you will find the latest information! That is why I’m closing this separate topic.
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+4- Superuser
Good morning
Did you only restart the modem by switching it off and on again? You could try to pull the electricity plug out of the socket for about a minute or do a factory reset on the back of the modem. If you have fiber with a Huawei or Zyxel you also could pull the electricity plug from the socket for a minute as well. If this does not work or you already tried this, please let me know in this topic.
I have tried all of these options. Unplugged everything. Done the factory reset as well. TV is Working but nothing else.
+17Hi, thanks for your message. To ensure that we can keep everyone well-informed, we have created a central topic around the connection problems. Here you will find the latest information! That is why I’m closing this separate topic.
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