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Beantwoord

No internet connection after technical issues in Amsterdam region

Hello!

I’ve been a customer for 2 and half years. I have always used my own modem without problems. At the moment, I use a Netgear Orbi router with the VLAN 300 configuration.

However, yesterday (June 3rd) I was affected by the Internet outage in the Amsterdam region. Now, the Orbi router doesn’t get a IP address from T-Mobile via DHCP. I have reset the router several times and the black media converter as well, following the guides you have.

Any suggestions you may have? I have checked the router configuration, and the VLAN is still there. I haven’t made other changes since in the past it worked fine.

Thanks in advance!

 

Beste antwoord door Waqqas

Hello @skylark 

I don't rhink it's to dofficult to configure the Orbi? Could you try a reset and configure it again?

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    7 reacties

    eric
    Super User
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    • ericSuper User
    • Odido Superuser
    • June 4, 2022

    The best idea is first to connect the Zyxell modem again. If that also fail customer care can help.

    Welkom bij de klant-helpt-klant Community van Odido.
    • skylark
    • Auteur
    • is een Top Poster
    • June 4, 2022

    Thanks Eric! I will give it a try 

    • skylark
    • Auteur
    • is een Top Poster
    • June 4, 2022

    I plugged the Zyxel modem. I got Internet connection. I reconnected the Orbi router, but I still don’t get an IP address.

    i will contact customer care.

    Thanks again!

    • skylark
    • Auteur
    • is een Top Poster
    • June 4, 2022

    I contacted customer care. I was told only the community can help with custom routers. Do you have any other suggestions?

     

    Waqqas
    Super User
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    • WaqqasSuper User
    • Odido Superuser
    • Antwoord
    • June 4, 2022

    Hello @skylark 

    I don't rhink it's to dofficult to configure the Orbi? Could you try a reset and configure it again?

    Welkom op de Odido community!
    • skylark
    • Auteur
    • is een Top Poster
    • June 4, 2022

    Thanks Waqqas. I will give it a try. At the moment I’m out of the house. When I’m back, I will do it.

      • skylark
      • Auteur
      • is een Top Poster
      • June 4, 2022

      Hi @Waqqas,

      Thanks for the advice. Resetting the router to factory settings and putting the VLAN 300 configuration did the trick. Finally back online.

      Have a nice weekend!

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