I received the installation pack and an email saying that I can connect it from 05/12/2020, and that they are already providing the service. But after properly connecting the modem, there's no internet connection.
I HAVE BEEN WAITING IN THE CUSTOMER SERVICE LINE FOR MORE THAN AN HOUR.
NONE OF THE ONLINE SOLUTIONS WORK.
Please check if you are sending the signal or send a technician to my home.
Beste antwoord door Jason van Odido
Hi
I've checked your subscription and it seems like you only have a working COAX-connection (Ziggo) at home, is that correct? You've also cancelled the order, are you 100% sure there's no available ISRA (main installation point for DSL) at home? Like
The four main ISRA's resemble these:
Please be sure to check the fuse box and your living room connection. Sometimes ISRA's are tucked away behind furniture on a wall-socket.
+2Hello jeronimocm,
Did the installation went well? You have connected the modem directly to the "ISRA point" with a short DSL-cable? The WAN and internet lights are not blinking or green / red?
Probably you can post a photo of the installation, so we can give you some tips if needed.
Otherwise please wait on a moderator. (Can take a while due to the weekend) They can check or start action.
Regards,
Marcel
+17Hi
I've checked your subscription and it seems like you only have a working COAX-connection (Ziggo) at home, is that correct? You've also cancelled the order, are you 100% sure there's no available ISRA (main installation point for DSL) at home? Like
The four main ISRA's resemble these:
Please be sure to check the fuse box and your living room connection. Sometimes ISRA's are tucked away behind furniture on a wall-socket.
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