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Beantwoord

No internet, but still charged

  • December 2, 2020
  • 3 reacties
  • 186 Bekeken

I just signed up for House internet connection. The connection is broken from the KPN network, we don’t have internet yet, but I am being charged for it!

I can’t get in touch with anyone from customer service and this is not ok!

Beste antwoord door Demi van Odido

Hi @TomB_Curs I think I have the solution for your mobile bill! Do you maybe have a T-Mobile Mobile subscription? In that case I can send you an Unlimited voucher, so you can use your moblle as a Wifi hotspot without reaching the bottom of your data till the problem is solved. Can you also sent me a private message with your zip code, house number, date of birth and the last four digits of your bank account? I will check the status of the connection for you!

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3 reacties

Odido
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  • GinnyOdido
  • Oud-Moderator
  • December 6, 2020

No worries @TomB_Curs, you never have to pay for services that you can't use. Please let us know when the problem is solved, so we can refund the money for you!

Ik ben per 01-01-2023 niet meer werkzaam als Moderator op de Community. Ik zal eventuele privéberichten daarom niet meer kunnen beantwoorden maar mijn collega's helpen je graag!
    • TomB_Curs
    • Auteur
    • heeft eerste post geplaatst
    • December 6, 2020

    Thank you, I will, but meantime I still have no internet at my house, for the past 2 weeks. We are all working from home and this is not helping. I have no internet and a huge mobile bill. Can we get some help in this matter?

    Demi van Odido
    Odido
    Forum|alt.badge.img+9
    • Demi van OdidoOdido
    • Oud-Moderator | Internet + TV
    • Antwoord
    • December 9, 2020

    Hi @TomB_Curs I think I have the solution for your mobile bill! Do you maybe have a T-Mobile Mobile subscription? In that case I can send you an Unlimited voucher, so you can use your moblle as a Wifi hotspot without reaching the bottom of your data till the problem is solved. Can you also sent me a private message with your zip code, house number, date of birth and the last four digits of your bank account? I will check the status of the connection for you!

    Ik reageer niet meer op privéberichten. Per 1 juni 2025 niet meer werkzaam als moderator. Voor vragen, maak een topic aan. De andere moderators helpen je dan zo snel mogelijk verder.
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