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No internet at home, red light in modem


Toon eerste reactie

  • is een King Poster
  • 23 september 2022

I am also in De Meern, Utrecht.. Nyeveltstraat 


  • is een Master Poster
  • 23 september 2022
Sbalram schreef:

I am also in De Meern, Utrecht.. Nyeveltstraat 

O wow, thats even the same neighbourhood. Hopefully T-mobile will combine these problem reports and find the solution soon.

You can find my topic over here (in Dutch): 

Media is niet beschikbaar

 


Lisa
  • Oud-Moderator
  • 23 september 2022

Hi @Sbalram and @Jeroenloes, thanks a lot for notifying! We are aware of this problem and we're working hard on a solution. We will keep you informed in the topic down below with more information and updates. I'm sorry for the inconvenience! 

Media is niet beschikbaar

 


  • is een King Poster
  • 23 september 2022

@Lisa  Do i need to keep the appointment with Guidion or cancel it ? i managed to bring that forward on to next wednesday, let me know?


Lisa
  • Oud-Moderator
  • 23 september 2022

Hi @Sbalram, really good question! I want to ask you to keep an eye on the topic down below: 

Media is niet beschikbaar

As soon as we will give the update that the problem is fixed and your connection is also online again, then you can cancel the appointment with Guidion. If not, please keep the appointment. Great that you managed to bring the appointment forward! 😊


  • is een King Poster
  • 27 september 2022

@Lisa i dont see the internet down in the link you shared and my internet is backonline from past 2 days .. Shall i cancel the appointment with Guidion now ?


Lisa
  • Oud-Moderator
  • 27 september 2022

Hi @Sbalram, thanks for notifying! We deleted the notification, because the issues in the Meern are solved. I'm really happy to see that you're still online, so yes - you can cancel the appointment with Guidion. 


  • is een King Poster
  • 27 september 2022

@Lisa yep. cancelled the appointment 


  • heeft eerste post geplaatst
  • 13 oktober 2022

Globe sign on my wifi is red and my internet is not working. I already paid the bills and checked the cables and restarted my modem but still no internet. How can I solve the issue?


Waqqas
Super User
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  • Odido Superuser
  • 13 oktober 2022

Hello @Bsafi 

Do you have a Fiber or DSL connection?

If you jave a Fiber connection, which lights are on, off or blinking on the mediaconverter? You can also remove the power from the mediaconverter for a bit, maybe it'll help.

Also check your T-Mobile thuis account under actuele storingen to see if there is mentioned something.


  • heeft eerste post geplaatst
  • 7 november 2023

Hi team, globe icon has become red and internet is not working at home could you please ASAP


Demi van Odido
Moderator
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  • Moderator | Internet + TV
  • 9 november 2023

Hi @Bsafi  @Lalit kumar I have checked your connections and I see that you’re both online. Is this also what you’re experiencing? Let me know! 😊


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