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My fibre has not worked for 5 days

  • 6 februari 2025
  • 6 reacties
  • 60 Bekeken
1
  • 14r33k
  • heeft eerste post geplaatst
  • 2 reacties

My fiber optics has not worked for 5 days. I have made a complaint (referentienummer 75932902) but still have not received any response. When will I have internet?

Beste antwoord door Cheyenne van Odido

Hi ​@14r33k, at this point we are waiting on the gridoperator to fix this issue. We will keep a close eye on it. Indeed, when you are back online we will credit this whole period in which you were offline. Is it correct that you don't have a mobile subscription with us or Ben? If you do, I can arrange free Unlimited Data to better help you through this period. Let me know!

Bekijk origineel

6 reacties

Cheyenne van Odido
Moderator
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  • Cheyenne van Odido
  • Moderator | Internet + TV
  • 3219 reacties
  • 6 februari 2025

Hi ​@14r33k, I am sorry! The investigation was still open but I notified my colleagues and they have picked this up with urgency. Guidion will contact you for the making of a new appointment, to fix the issue. Please keep us updated in this topic if you want. I will then credit the cost of this period!

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
1
  • 14r33k
  • Auteur
  • heeft eerste post geplaatst
  • 2 reacties
  • 15 februari 2025
Cheyenne van Odido schreef:

Hi ​@14r33k, I am sorry! The investigation was still open but I notified my colleagues and they have picked this up with urgency. Guidion will contact you for the making of a new appointment, to fix the issue. Please keep us updated in this topic if you want. I will then credit the cost of this period!

I have not had internet for 13 days, but I received an invoice to pay? why? when will my internet be working?

 

eric
Super User
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  • ericSuper User
  • Odido Superuser
  • 9448 reacties
  • 15 februari 2025

The invoices do come as normal and also need to be paid. When en error has occured AND solved, you will get a credit invoice for the period the service was done. Next month that credit will be paid out on the next invoice, so you pay less.

Welkom bij de klant-helpt-klant Community van Odido.
Cheyenne van Odido
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  • Cheyenne van Odido
    Cheyenne van Odido
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    14r33k
Cheyenne van Odido
Moderator
Forum|alt.badge.img+5
  • Cheyenne van Odido
  • Moderator | Internet + TV
  • 3219 reacties
  • Antwoord
  • 15 februari 2025

Hi ​@14r33k, at this point we are waiting on the gridoperator to fix this issue. We will keep a close eye on it. Indeed, when you are back online we will credit this whole period in which you were offline. Is it correct that you don't have a mobile subscription with us or Ben? If you do, I can arrange free Unlimited Data to better help you through this period. Let me know!

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
1
  • 14r33k
  • Auteur
  • heeft eerste post geplaatst
  • 2 reacties
  • 18 februari 2025
Cheyenne van Odido schreef:

Hi ​@14r33k, at this point we are waiting on the gridoperator to fix this issue. We will keep a close eye on it. Indeed, when you are back online we will credit this whole period in which you were offline. Is it correct that you don't have a mobile subscription with us or Ben? If you do, I can arrange free Unlimited Data to better help you through this period. Let me know!

Thank you for the information. Unfortunately, I don't have a Ben subscription.

eric
Super User
Forum|alt.badge.img+14
  • ericSuper User
  • Odido Superuser
  • 9448 reacties
  • 19 februari 2025
14r33k schreef:
Cheyenne van Odido schreef:

Hi ​@14r33k, at this point we are waiting on the gridoperator to fix this issue. We will keep a close eye on it. Indeed, when you are back online we will credit this whole period in which you were offline. Is it correct that you don't have a mobile subscription with us or Ben? If you do, I can arrange free Unlimited Data to better help you through this period. Let me know!

Thank you for the information. Unfortunately, I don't have a Ben subscription.

A Ben OR an Odido mobile subscription?

Welkom bij de klant-helpt-klant Community van Odido.

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