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My fibre has not worked for 5 days

  • February 6, 2025
  • 6 reacties
  • 77 Bekeken
  • 14r33k
  • heeft eerste post geplaatst

My fiber optics has not worked for 5 days. I have made a complaint (referentienummer 75932902) but still have not received any response. When will I have internet?

Beste antwoord door Cheyenne van Odido

Hi ​@14r33k, at this point we are waiting on the gridoperator to fix this issue. We will keep a close eye on it. Indeed, when you are back online we will credit this whole period in which you were offline. Is it correct that you don't have a mobile subscription with us or Ben? If you do, I can arrange free Unlimited Data to better help you through this period. Let me know!

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6 reacties

Cheyenne van Odido
Moderator
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Hi ​@14r33k, I am sorry! The investigation was still open but I notified my colleagues and they have picked this up with urgency. Guidion will contact you for the making of a new appointment, to fix the issue. Please keep us updated in this topic if you want. I will then credit the cost of this period!

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
  • 14r33k
  • Auteur
  • heeft eerste post geplaatst
  • February 15, 2025

Hi ​@14r33k, I am sorry! The investigation was still open but I notified my colleagues and they have picked this up with urgency. Guidion will contact you for the making of a new appointment, to fix the issue. Please keep us updated in this topic if you want. I will then credit the cost of this period!

I have not had internet for 13 days, but I received an invoice to pay? why? when will my internet be working?

 

eric
Super User
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  • ericSuper User
  • Odido Superuser
  • February 15, 2025

The invoices do come as normal and also need to be paid. When en error has occured AND solved, you will get a credit invoice for the period the service was done. Next month that credit will be paid out on the next invoice, so you pay less.

Welkom bij de klant-helpt-klant Community van Odido.
    Cheyenne van Odido
    Moderator
    Forum|alt.badge.img+5

    Hi ​@14r33k, at this point we are waiting on the gridoperator to fix this issue. We will keep a close eye on it. Indeed, when you are back online we will credit this whole period in which you were offline. Is it correct that you don't have a mobile subscription with us or Ben? If you do, I can arrange free Unlimited Data to better help you through this period. Let me know!

    Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
    • 14r33k
    • Auteur
    • heeft eerste post geplaatst
    • February 18, 2025

    Hi ​@14r33k, at this point we are waiting on the gridoperator to fix this issue. We will keep a close eye on it. Indeed, when you are back online we will credit this whole period in which you were offline. Is it correct that you don't have a mobile subscription with us or Ben? If you do, I can arrange free Unlimited Data to better help you through this period. Let me know!

    Thank you for the information. Unfortunately, I don't have a Ben subscription.

    eric
    Super User
    Forum|alt.badge.img+14
    • ericSuper User
    • Odido Superuser
    • February 19, 2025

    Hi ​@14r33k, at this point we are waiting on the gridoperator to fix this issue. We will keep a close eye on it. Indeed, when you are back online we will credit this whole period in which you were offline. Is it correct that you don't have a mobile subscription with us or Ben? If you do, I can arrange free Unlimited Data to better help you through this period. Let me know!

    Thank you for the information. Unfortunately, I don't have a Ben subscription.

    A Ben OR an Odido mobile subscription?

    Welkom bij de klant-helpt-klant Community van Odido.
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