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[Internet, Tv, Glasvezel] service down Hilversum 1221EB since 5pm

  • sep. 14, 2023 7:58 p.m. UTC
  • 3 reacties
  • 82 Bekeken

  • heeft eerste post geplaatst

Where can I monitor the status of the incident? Since 5pm, no internet and Tv in Hilversum 1221 EB. Last update provided from Odido at 3:30pm CET In a separate conversation. 

Note:

I gonna open a complaint if the service level agreement is breached. I use for business purpose Odido glasvezel. 

Beste antwoord door ItsNaud

Hello,

The latest information regarding this incident can be monitored in the following topic: 

I hope the incident will be solved soon!

Bekijk origineel

3 reacties

ItsNaud
Super User
  • Odido Superuser
  • Antwoord
  • sep. 14, 2023 8:17 p.m. UTC

Hello,

The latest information regarding this incident can be monitored in the following topic: 

I hope the incident will be solved soon!


  • Auteur
  • heeft eerste post geplaatst
  • sep. 14, 2023 8:25 p.m. UTC

Thanks for your reply. Unfortunately it’s not updated since 3:35pm CET. which is really odd in my opinion because this is a high priority incident and status/progress must be reported on a regular basis (every 2 hours). 


ItsNaud
Super User
  • Odido Superuser
  • sep. 14, 2023 9:33 p.m. UTC

Thanks for your reply. Unfortunately it’s not updated since 3:35pm CET. which is really odd in my opinion because this is a high priority incident and status/progress must be reported on a regular basis (every 2 hours). 


I’m totally agree with this. But I think it is difficult to give an update every 2 hours at the moment the incident is coordinated by the network maintainer.