Internet premium 300mbps

Hello, with everything close in my mac and no other devices connected to the router I get this speed using the desktop app:

Hi @jmceca, thanks for the screenshot! Unfortunately, it doesn't show the entire screen/desktop. Can you please post three screenshots of separate speedtests performed via cable and with the entire screen visible? Once I have those three, I can hand it over to our experienced tech-guys! 😄

Hi @Jason 

Here are 3 screenshot of 3 different speed tests with the hole desktop. Only my computer was connected to the router. It was by cable.

Hi @jmceca, we'll be able to continue our investigation with this information! I understand the situation correctly when I state you have also tested the speed directly on the Draytek modem right? In that case we certainly need to do something about this and I will try to provide you with more information in the coming days. We'll get to the bottom of this!

Hi @Cal, yes I did try with the Draytek directly. Anyway I did again for make an screenshot, just in case it is relevant because the speed is lower even. thank you

Good that you give me a heads-up @jmceca! Happy to see that the technician already came by and replaced a lot of the hardware. We'll continue our investigation and I am sure that we will soon be able to find the definite solution!

Hi @Cal, yes the technician came, he had try all possibilities but the problem seems to be from the outside of the house. I’m waiting for confirm a new appointment for check it. Thanks.

Today I got a new router and the speed is as expected. I can understand why the old router from tmobile can’t reach the speed but not really why my linksys 9500 as main router not. I need to have two routers plugs if I wanna have better wifi network :(

Hi @jmceca, I've performed a line analysis to check the stability and nothing seems to be wrong with the connection. Are you referring to Wifi-speeds or ethernet-speeds? Can you please post screenshots of speedtests carried out by a desktop computer or laptop that's connected via an ethernet cable? We can't guarantee speeds when it comes to Wifi. Due to the excessive amount of external sources/causes conflicting with Wifi, it's impossible to lay out a lower limit speedwise. Hope this helps answering your questions, if not: please let me know and feel free to ask as much as you can. We're always here to help and finetune your connection!

hi @Jason, thanks, Nothing is wrong with the speed using the new router (zyxtel) with my linksys 9500 as briedge. If I place my linksys 9500 (with VLAN ids 300, 35 and 640) as the only router is when I don’t get the =~ 1000mbps.

I would just like to have one router instead of 2 , to can take advantage of all the features of my own router, reduce the amount of machines in the living room and plugs on the wall.

Hi @jmceca Great that the speed is perfect! I can imagine you want to use one router instead of two. For the best possible speed I would suggest to keep using the Zyxel. For what features do you want to use your own router? Maybe there is another solution for it.

hi @Demi, powerfull triband router which i can also control from outside home. I also like how Ican prioritise the traffic in this router.