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Internet connection speed does not correspond to the stated rate

  • November 4, 2024
  • 2 reacties
  • 105 Bekeken

Hello Community,

I’m using Odido fiber optic internet at home, with a subscription offering 1 Gbps for both upload and download speeds. However, about a month ago, I noticed that my download speed has been capped at around 500 Mbps, while the upload speed remains close to 1 Gbps. This is all tested over a wired connection.

For my setup, I’m using a UniFi Dream Machine as the main access point, which is connected to the media converter provided by Odido. Unfortunately, contacting customer support hasn’t resolved the issue — they haven’t been able to identify the cause of the reduced download speed. I’ve already tried basic troubleshooting steps, like restarting the equipment, but to no avail.

Any insights or suggestions would be greatly appreciated. Thank you in advance!

 

Beste antwoord door Waqqas

Hello @Benzill 

Can you follow the instructions as stated here? You can share the screenshots here so Odido can investigate this for you.

Bekijk origineel

2 reacties

Waqqas
Super User
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  • WaqqasSuper User
  • Odido Superuser
  • Antwoord
  • November 4, 2024

Hello @Benzill 

Can you follow the instructions as stated here? You can share the screenshots here so Odido can investigate this for you.

Welkom op de Odido community!
    • Benzill
    • Auteur
    • heeft eerste post geplaatst
    • January 21, 2025

    Hello @Benzill 

    Can you follow the instructions as stated here? You can share the screenshots here so Odido can investigate this for you.

    During all my research for this 2 month I found out that it’s issue with UDM SE speed test itself, and actual Odido speed is as it should be, so topic can be closed. Sorry for late reply.

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