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Home Internet disconnected for 3 days and no response

  • May 24, 2021
  • 1 reactie
  • 34 Bekeken
M
  • mafshin
  • heeft eerste post geplaatst
  • 1 reactie

Hi.

 

My home connected is completely off since Friday May 21st and I contacted TMobile service 3 times. After 3 days I still got no email from you to set an appointment for a service man to visit the equipments.

 

Not to mention that getting and appointment and sending the service man will take another week. 

 

Is this the way you provide service to your customers !!!!???

 

P.S. Huawei Media Converter PON light is blinking and the usual turning off for 30 seconds, restarting, factory resets …. didn’t help.

Beste antwoord door Cal van Odido

Hi @mafshin,

Thanks for giving the Community a heads-up and I'm sorry that we didn't get back to you sooner! From my systems I can deduce that you have an appointment with one of our technicians tomorrow. If there's anything else I can do for you, please let me know. I've good faith that the technician wil be able to help you out!

1 reactie

Cal van Odido
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  • Cal van Odido
  • Oud Moderator
  • 3618 reacties
  • Antwoord
  • May 26, 2021

Hi @mafshin,

Thanks for giving the Community a heads-up and I'm sorry that we didn't get back to you sooner! From my systems I can deduce that you have an appointment with one of our technicians tomorrow. If there's anything else I can do for you, please let me know. I've good faith that the technician wil be able to help you out!

Vanaf 29 augustus 2024 ben ik niet meer werkzaam als Moderator op de Community. Voor vragen kan je bij één van de huidige Moderators terecht! Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base


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