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Beantwoord

Geen internet hele dag

  • May 9, 2019
  • 3 reacties
  • 367 Bekeken
D
Ik heb geen internet de hele dag (09-05-2019) op 2181 NE, Hillegom. Sorry, my Dutch is not so good 🙂 I have tried to turn on and off router, when I login to router I see that there is no WAN link. Lamp on the router doesn't flash. It started today morning and the whole day I do not have internet. Please assist. Thanks!

Beste antwoord door Sander

Hi @Drussilla7,

Good thing you contacted us. Our mechanic has determined that there's something wrong in the network. We contacted our networkoperator and they'll be instructed to check (and solve!) the line issue.

My apologies for the situation, we try our best to solve this as quickly as possible!

    3 reacties

    Pieter_B
    Super User
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    • Pieter_BSuper User
    • Odido Superuser
    • 2143 reacties
    • May 10, 2019
    Hello @Drussilla7 ,

    Did you already contact the customer service desk to see if they can be of any help?
    Phone: 0800-0092

    They can also do a remote check if something is wrong with the line to your modem.
    LET OP gewoon Medeklant. Glasvezel sinds 2016 (1Gb) - Linux gebruiker sinds 2006 ( Current: Kubuntu noble 24.04 )- Router/Firewall (AMD GX-424CC SOC) pfSense 2.8.1 CE & 4 port INTEL NIC (i226/2.5G) & Unifi Eco system van Switches & Wifi 7 AP's
    D
    • Drussilla7
    • Auteur
    • heeft eerste post geplaatst
    • 1 reactie
    • May 10, 2019
    @Pieter_B Yes, I did. They confirmed that there is no link to my router (so I assume something is wrong with the cable outside of my house. There was some ground work in the neighbourhood so maybe they damaged the cable (but internet of my neighbour is still working well (also T Mobile). Then problem is that they made an apointment with service guy in a week, but I cannot stay without internet for so long (I work from home). And 4G from T-Mobile is not working in my house (super bad reception) 😞 Super disapointed
    Sander
    • Sander
    • Oud-Moderator
    • 3815 reacties
    • Antwoord
    • May 13, 2019
    Hi @Drussilla7,

    Good thing you contacted us. Our mechanic has determined that there's something wrong in the network. We contacted our networkoperator and they'll be instructed to check (and solve!) the line issue.

    My apologies for the situation, we try our best to solve this as quickly as possible!
    Vanaf eind januari 2023 ben ik niet meer werkzaam als Moderator op de Community. Voor vragen kan je bij één van de huidige Moderators terecht!


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