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Geen internet door werkzaamheden in de straat

  • November 13, 2019
  • 3 reacties
  • 253 Bekeken

Hello,

For the second time this autumn the internet is down and most probably again from the works on the street. Please help on getting this fixed fast. Thank you.

 

V.

Beste antwoord door Candy

Hi @viorel.bogdan, I see that you’ve contacted us via phone and my colleague has created a ticket for our back office. They will analyze the situation and fix this problem accordingly. Once we have an update, you’ll receive an e-mail with further information. We’ll do our best to fix this as soon as possible!

Bekijk origineel

3 reacties

Candy
  • Candy
  • Oud-medewerkster
  • Antwoord
  • November 18, 2019

Hi @viorel.bogdan, I see that you’ve contacted us via phone and my colleague has created a ticket for our back office. They will analyze the situation and fix this problem accordingly. Once we have an update, you’ll receive an e-mail with further information. We’ll do our best to fix this as soon as possible!

Vanaf 01-01-2020 ben ik niet meer werkzaam als moderator voor deze Community. Op privéberichten zal ik daarom niet reageren. De moderators helpen je graag verder!
  • viorel.bogdan
  • Auteur
  • heeft eerste post geplaatst
  • November 18, 2019

Thank you very much. Waiting with impatience for the problem to be fixed.

 

V.

Jason van Odido
Moderator
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Hi @viorel.bogdan,

 

Thanks so much for being this patient, I completely understand that it’s getting on your nerves somewhat. So sorry it’s taken this long before the network-operator (KPN Netwerk NL) could give you a plan date. Fortunately, your appointment is set for tomorrow (November 21st). Is that correct?

Mods beantwoorden geen ongevraagde privéberichten. Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
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