Hi @viorel.bogdan, I see that you’ve contacted us via phone and my colleague has created a ticket for our back office. They will analyze the situation and fix this problem accordingly. Once we have an update, you’ll receive an e-mail with further information. We’ll do our best to fix this as soon as possible!

Thank you very much. Waiting with impatience for the problem to be fixed.

V.

Hi @viorel.bogdan,

Thanks so much for being this patient, I completely understand that it’s getting on your nerves somewhat. So sorry it’s taken this long before the network-operator (KPN Netwerk NL) could give you a plan date. Fortunately, your appointment is set for tomorrow (November 21st). Is that correct?